Terms and Conditions
These Terms and Conditions describe the rules that govern your use of Purple's online casino and sportsbook platform. They set out the relationship between us and you, including account obligations, eligibility, acceptable use, promotion rules, payments, dispute handling, and how we update these terms. By creating an account or using the site you agree to follow these terms and any additional conditions posted for specific services or promotions.
Account responsibilities
You are responsible for keeping your account information accurate and up to date. This includes contact details, payment information and any documentation requested for verification. Do not share your password or allow others to access your account. We may suspend or close accounts that show suspicious activity - including fraud, collusion, multiple accounts, chargebacks or attempts to manipulate games or promotions.
We may require identification documents to verify your identity, age and payment methods before allowing withdrawals or continuing play. Failure to provide documents on request can result in account restrictions, withheld funds and closure where required to meet legal or security checks.
Eligibility requirements
To use Purple you must be of legal gambling age in your jurisdiction and otherwise permitted to gamble under local law. In Canada the minimum age varies by province - typically 19 - and you must not be located in a restricted territory. We may refuse registration or block access from certain jurisdictions for regulatory or operational reasons.
Only one real-money account is permitted per person, household and address unless expressly agreed by us. Accounts used by parties other than the registered holder are not allowed.
Acceptable platform use
Our services are for lawful, personal use only. Prohibited conduct includes using automated tools to play, attempting to exploit software or promotions, submitting false documents, facilitating money laundering, or sharing accounts. Attempts to circumvent geo-restrictions or our security measures are grounds for immediate action.
Where behaviour breaches these rules we may limit play, void bets, withhold bonus or winnings and close accounts. We will notify you of the reason where appropriate unless doing so would impede an investigation.
General bonus and promotion rules
Promotions are subject to specific terms which are provided with each offer. Generally, bonuses require opt-in and are limited to one per player, household and IP unless stated otherwise. Wagering requirements, eligible games, maximum bet limits during bonus play and expiry rules will be set out in the promotion terms. We reserve the right to amend or cancel offers and to refuse bonus awards if we suspect abuse or manipulation.
Deposits and withdrawals
Payment options, minimums, maximums and processing times are available in the cashier. We may require verification documents before processing withdrawals. Payment providers may apply fees and such charges are outside our control. We may delay withdrawals to complete identity, source of funds or anti-money laundering checks; any required checks must be satisfied before funds are released.
Verification and limits
We may impose personal deposit or withdrawal limits and you can set self-imposed limits via your account. Persistent or unexplained large transactions may trigger additional review.
Dispute resolution
If you have a complaint please contact our support team at [email protected] so we can investigate. We aim to resolve disputes promptly. If a resolution cannot be reached through our internal process, parties may pursue other remedies available under applicable law in their jurisdiction.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be posted on the site and notified to account holders. Continued use of Purple after changes are posted constitutes acceptance of the updated terms. If you do not accept the changes, you should stop using the service and close your account.