Casino Purple Responsible Gambling
At Purple we are committed to safer gambling and to helping players keep control. Player safety is a priority and we provide practical tools and clear information so you can enjoy play in a controlled way. If you ever feel gambling is becoming a problem, we encourage you to use the available controls and seek support.
Player protection principles
We promote responsible play by encouraging informed choices, transparent controls, and straightforward account options. Our approach is to prevent harm through proactive tools, customer support, and links to professional help for Canadians across provinces and territories.
Activity-control tools
You can manage how you play using tools available in your account or by contacting support. Common controls include:
- Deposit limits - set daily, weekly or monthly deposit caps.
- Session reminders - alerts after a set time playing.
- Loss limits - restrict how much you can lose in a given period.
- Temporary time-outs - short pauses from account activity.
- Self-exclusion - longer-term account closure when needed.
To activate any tool, visit Account Settings or contact support at [email protected] and we will assist with setup and confirmation.
Deposit limits
Deposit limits let you control spending by setting maximums for a day, week or month. Limits are applied immediately and can be reduced at any time. Increasing or removing a limit may require a waiting period to help prevent impulsive changes.
Loss limits
Loss limits limit your net losses over a chosen timeframe. These limits are designed to help you stick to a budget and reduce the chance of chasing losses. Set or adjust loss limits in Account Settings or through support.
Time limits and account breaks
Session reminders and time-outs help manage how long you play. Time-outs can be used for short breaks while self-exclusion provides a longer cooling-off period. During any break your account will be restricted from wagering.
Self-exclusion
If you need a longer break, self-exclusion closes your account for a fixed period. During self-exclusion the account is inaccessible for real-money play. If you wish to return after the exclusion period ends, contact support for the reactivation process and identity checks.
Signs of problematic behaviour
- Increasing time spent gambling
- Spending more than planned or chasing losses
- Neglecting responsibilities or relationships
- Using gambling to cope with stress or mood changes
Tips for maintaining control
- Set realistic deposit and loss limits before you play.
- Use session reminders and take regular breaks.
- Keep gambling as a form of entertainment, not income.
- Monitor your activity and balance regularly.
- Talk to someone you trust if gambling becomes stressful.
Professional help and support organisations
If you need help, reach out to local health services or professional organisations such as Gamblers Anonymous, ConnexOntario, or the Centre for Addiction and Mental Health (CAMH). Provincial problem gambling helplines and community health centres can provide confidential support. For account-related assistance, contact our team at [email protected].