Get in touch with our team
Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Contact us through live chat, email, or phone for help with account verification, deposits, withdrawals, or site behaviour on desktop and mobile. We aim to respond quickly with clear, practical guidance and can walk you through verification uploads, payment queries, or troubleshooting steps whenever you need assistance.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +1 416 278 4931 |
| Working hours | Mon-Fri, 09:00-18:00 |
If you prefer email, use the addresses above for the right department. For urgent matters call +1 416 278 4931. Live chat is available for quick site assistance and we handle verification and payments queries promptly. Payments or privacy requests can also be submitted through your account or directed to the appropriate email address listed in the table.
Email assistance
Email is the preferred contact method for detailed requests, account-related issues, or any situation requiring additional explanation or supporting documents. Please include a clear subject line, a concise description of the issue, and up-to-date contact details to help our support team process your request without delay. This helps us respond accurately and speed up verification where needed.
Contact Form
Response Time
Our support team aims to respond promptly. Most routine inquiries are answered within one business day. For account checks, KYC or payment issues, responses can take longer while we investigate or wait for third-party verification. More complex cases may require additional time depending on their nature, but we’ll keep you updated throughout the process.
Feedback
We welcome your feedback, suggestions, or ideas to improve Purple. Every message is reviewed carefully by our team and helps shape site updates, promotions, and the overall user experience. Please share anything that would make the site easier or more enjoyable to use. We take your input seriously and act on it where possible.